Welcome to Z Performance. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use our website (https://www.zperformancelwc.com/) and related services (the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this policy.
- “Personal Information” means any information relating to an identifiable individual, including “health information” or “sensitive personal information.”
- “We,” “us,” “our,” or “Z Performance” refers to the entity that operates this website and provides the Services.
- “You,” “your,” or “user” refers to individuals interacting with the website or using our Services.
3. What Information We Collect
We may collect the following types of information:
a) Information you give us directly
- Contact information: name, email address, phone number, postal address, where you submit contact forms or book appointments.
- Health & medical information: in connection with physiotherapy, acupuncture or personal training services, you may provide medical history, injury details, treatment records, progress notes, or other health data.
- Payment / billing information: when applicable, credit card or bank details (or third party payment processor data).
- Communications: any correspondence you send us (by email, text, messaging, etc.), including feedback or queries.
- Other information you choose to submit.
b) Information collected automatically
- Usage data: IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, access times.
- Cookies and similar technologies: we may use cookies, web beacons, tracking pixels or other technologies to collect usage data, preferences, and for analytics or marketing.
c) Information from third parties
- We may receive information about you from third‐party services you use (for example, booking systems, analytics services, or social media integrations).
- We may combine such information with what we collect directly.
4. How We Use Your Information
We use your information for purposes including:
- To provide, maintain, and improve our Services.
- To process bookings and appointments.
- To assess and manage your health, provide treatment, monitor progress, and follow up.
- To communicate with you: send appointment reminders, confirmations, updates, responses to your inquiries.
- To send marketing or promotional messages (where you have opted in).
- We may use your personal information, such as your email address, to create 'look-alike' audiences. This process helps us find new potential customers who share similar characteristics to our existing customers, which allows us to deliver more relevant advertisements to them on social media platforms and other services.
- To analyze usage and gather metrics to improve user experience.
- To comply with legal obligations, resolve disputes, enforce our terms.
- For internal record‐keeping, auditing, data analysis, research.
5. Basis for Processing (Lawful Basis)
Where required under applicable law (including New Zealand privacy and health information laws), we rely on one or more lawful bases, such as:
- Consent: where you explicitly consent to collection and use of your information.
- Performance of a contract: for example, providing health services or treatment.
- Legal obligations: compliance with regulatory or statutory duties.
- Legitimate interests: for improving our Services, security, prevention of fraud, etc., balanced against your privacy rights.
For health/medical information, additional protections typically apply, and consent and confidentiality are critical.
6. Disclosure of Your Information
We may disclose your personal information:
- To our staff, health professionals, therapists, or contractors who need access to it to provide you Services .
- To third‐party service providers (e.g. appointment booking platforms, payment processors, IT or hosting providers, analytics or marketing tools) under contractual obligations of confidentiality.
- To comply with laws, legal processes, court orders, or government requests.
- To enforce our rights, protect our property or safety, or the rights, property, or safety of others.
- In connection with merger, acquisition, sale of business assets, or reorganization (with appropriate confidentiality protections).
We retain your personal information only as long as necessary:
- To fulfill the purposes described in this policy.
- To comply with applicable legal, accounting, or reporting requirements.
- To defend legal claims or enforce our agreements.
Health records may need retention for a legally mandated minimum period. After that, we securely delete or anonymize data.
We adopt reasonable technical and organisational safeguards to protect your data, including:
- Encryption (where appropriate).
- Secure servers and networks.
- Access controls and authentication.
- Staff training on data privacy.
- Regular security assessments.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
9. Cookies / Tracking Technologies
We use cookies and similar technologies for:
- Encryption (where appropriate).
- Preferences and settings.
- Marketing and advertising.
You can manage or disable cookies via your browser settings, but this may impact how parts of the website function.
10. Links to Other Websites
Our site may contain links to third‐party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.
Depending on applicable law, you may have rights including:
- The right to access your personal information.
- The right to correct or update inaccurate or incomplete data.
- The right to request deletion or erasure (subject to legal/contractual limits).
- The right to restrict or object to certain processing.
- The right to data portability.
- The right to withdraw consent (where relevant).
- The right to complain to a supervisory authority.
To exercise your rights, contact us at the contact information below.
12. International Transfers
If your data is transferred to or stored in a jurisdiction outside New Zealand, we will ensure adequate protections are in place (e.g. standard contractual clauses, privacy laws, or contractual safeguards).
Our Services are not intended for children under the age of [e.g. 16]. We do not knowingly collect personal information from children without parental consent.
14. Changes to This Privacy Policy
We may update this Policy from time to time. When we do, we will revise the “Last updated” date. If changes are material, we may provide notice (e.g. via email or a banner). Your continued use of our site after changes constitutes your acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy or our practices, or wish to exercise your rights, please contact:
Z Performance
Unit 30/15 Bishop Lenihan Place, East Tāmaki, Auckland 2013
Email: info@zperformancelwc.com
Phone: 022 088 1698
